In today's business world, effective communication is a key to success. Being able to express yourself clearly and cogently provides you with numerous advantages. In the past, this has simply meant how well you speak or compose interoffice correspondence. Today, however, with the rise of technology and a generally accelerated work schedule, employees need to understand integrate new ways of expression into their daily dealings with others. A little bit of old-fashioned face-to-face combined with forward-thinking solutions will maximize your ability to get things done with efficiency and excellence.
Springboard From Detailed Outlines
Thanks to the technology that surrounds us, we are accustomed to processing many chunks of information each day. Because we are trained to deal with a broad range of topics, particularly through an electronic media that is increasingly information-rich, we expect to be confronted with a deluge of facts that require interpretation. To take advantage of this skill, use a detailed, information-rich outline when holding business meetings. Highlight your main concerns in this form, opening up the floor to general discussion. This business communication technique is particularly effective because it takes advantage of your entire team's creativity. It also creates a sense of collaboration that will invite more participation and a freer exchange of ideas.
Use Email Judiciously
It can be so easy to rely on email for unpleasant communications. After all, who wants to deal with the direct emotional fallout of delivering bad news? This is not recommended, though. Bad blood can build up quickly when there is not a chance to sit down and hash out what is going on. Rely on traditional closed-door discussions when bad news needs to be passed along. Confidentiality is essential in these cases, so if the office is not clear, find some other venue that affords privacy. A human voice is far better than a pixelated line for these situations.
Use Inclusive Language
Today's workforce is diverse. Whenever you are making an assumption about your workers' beliefs or backgrounds, you are making a mistake. Use language that shows a sensitivity to cultural, sexual, racial and experience-based differences. Avoid any sexist or culturally based characterizations that could be offensive. If someone raises a grievance, maintain an open-door policy that encourages workers to share their feelings with you. A sense of openness is one of the biggest commodities you can have in a contemporary work environment.
