Customer Service is vital to any business. Regardless of the amount of advertising that a company pays for bad customer service can easily ruin a company's reputation. For this reason, efforts should not only be made to provide good customer service, but to continually improve service quality at a business.
Instructions
1. Audit the current service quality at a business. This audit will enable the organization to identify immediate areas that could benefit from improvement as well as identify areas and individuals at the organization that are currently offering excellent service quality.
2. Pole customers to gauge their satisfaction. This can be in the form of a survey or other inquiry that focuses on both the internal and external customers. This focus will afford the organization with the opportunity to ensure that quality service is being provided to all customers equally.
3. Implement service quality training. This needs to be started at and supported from the top level of management down the chain of command. Employees need to know that the organization, as a whole, has a standard that needs to be met when it comes to the service quality that is provided.
4. Continue to find ways to improve service quality. There will always be opportunities for improvement. Whether it is giving the customer more than they initially expected, going above and beyond to ensure that the customer is satisfied, or offering a better service, improving service quality is always a benefit to the organization.
