Conflict breaks down morale.
When people work together in teams, conflict is inevitable. Too much unhealthy conflict can be destructive, tear relationships apart and interfere with the healthy exchange of ideas and information. Effective communication is one of the best methods managers can use to minimize conflict between employees. The scientific method is another effective way to solve conflict.
Instructions
1. Identify the problem. Handle the problem as soon as possible. Talk to each employee involved in the conflict, and ask what he has a problem with. Face-to-face discussion, usually in the form of a private meeting, is one of the most successful approaches to conflict resolution because it concentrates on solving the problem directly.
2. Gather as much information about the situation as you possibly can from all employees involved and from anyone else who has insight on the issue.
3. Develop a possible solution to the situation. Think of different ways this issue can be resolved, and share those ideas with the employees. Accept suggestions and comments, and answer any questions being asked.
4. Conduct a full-scale investigation on ways you can bring life to the solution. Examine the problem in its entirety. Collaborate with the employees to develop the solution.
5. Consider the importance of the issue. Ask yourself questions to determine how high of a priority the situation is. Can this issue be resolved among the employees, or will it need immediate third-party attention?
6. Meet with the employees again to inform them of the decision you've made to solve the conflict. Remember: You have already allowed them to collaborate with you on a solution, so you are now telling them what the solution will be.
7. Test your solution. Observe the employees, collect comment cards or conduct meetings. Ask employees if they feel the solution was a good one. Get any type of feedback necessary to understand if the solution solved the problem.
