Six Sigma has steadily gained in popularity since its introduction in the 1980s at Motorola. Based on quality methodologies and the Japanese focus on reducing defects, it represents a systematic approach to understanding and managing processes. The DMAIC methodology is used for process improvement, while DMADV is used for creating new processes and products. But Six Sigma is about more than just conducting projects, it is a philosophy and mindset that impacts the way a business is run.
Proven Methodology
Six Sigma has produced substantial results for numerous large companies. Rather than creating its own processes and procedures for managing processes and making improvements, an organization can use this proven methodology.
Data Driven
Frequently, business leaders make decisions based on beliefs about what customers want, what causes problems and solve problems, without actually confirming they are correct. Six Sigma insists on data to confirm problems, causes and solutions.
Engagement
Six Sigma involves assessing problems with processes, clarifying causes and brainstorming solutions. When done properly, Six Sigma includes the people who perform the processes and who are affected by any changes to those processes in this endeavor.
Balanced
The Six Sigma approach takes into account the necessity of addressing the needs of various stakeholder groups. It aims to create solutions that balance these needs rather than focusing on only one.
Scalability
For smaller organizations or those in early stages of a Six Sigma deployment, incorporating some of the high-level methods such as dashboards and process monitoring is beneficial. Six Sigma can also be implemented in stages in different departments.
Customer Focus
Often business leaders are certain they are excellent judges of what customers want and where there dissatisfaction lies. In Six Sigma, customers are consulted to confirm their expectations for quality and service, and the basic metric (sigma) is calculated in relation to that definition.
