Before insurance companies made online claim reporting available to insureds, they commonly used what is called Acord forms to write a claim. These forms were standardized throughout the industry and approved by the state for use by all insurance carriers within that state or a particular jurisdiction. Property loss claims information is very similar to automobile information in content, but also includes detailed information regarding the location and type of claim, such as theft, flood, fire or storm damage.
Instructions
Responsibilities of the Insured
1. If an accident occurs, the insured should contact his agent to report the details of the claim. The agent will fill out the Acord form and fax it to the insurance carrier. If the insured is writing the claim online, the same information may be requested. If you choose to phone in your claim, the representative will enter the data into her claim system directly.
2. Have the damages estimated for the vehicle. This will help to expedite the claim process.
3. Be prepared to give a written or recorded statement. This is often completed over the phone or a representative may meet with you personally. A scene diagram can also be helpful when determining who is at fault for the accident.
